Appointments are scheduled:  Monday – Friday 8:00am-4:00pm (Saturday appointments are available one weekend a month at an additional charge of $50, ask to be placed on a Saturday list)

 

You will be given a time window for the day you choose the day before your appointment.

TIPS FOR A SUCCESSFUL APPOINTMENT—

1. MAKE SURE THE PERSON MEETING THE TECH CAN DESCRIBE THE PROBLEM YOU ARE HAVING. (if you recall /discover an item after the tech leaves, you will need a new work order to schedule a return trip)
2. MAKE SURE THE HOME CAN BE AVAILABLE DURING THE AGREED WINDOW. (the tech will work hard to arrive at the beginning of the window)
3. BE AWARE OF WHAT YOUR POLICY COVERS.
4. IF YOU LIVE IN A GATED COMMUNITY, PROVIDE US BEFOREHAND THE GATE CODE TO REACH YOU AND/OR LEAVE OUR NAME WITH THE ATTENDANT.
5. Please make sure your breaker box is able to be accessed and is not blocked. Also clear items from in front of outlets, fixtures, and/or issues the tech will be diagnosing

Answers to questions you may have…

Is my repair covered by the warranty company?

The office staff will do our best to guide you in understanding your warranty policy and covered items. If you are unsure about a particular issue, we recommend you contact your warranty company directly with those questions. They have access to your contract and are able to provide more details than our office can.

Do I need to be home for the appointment?

We require that someone over the age of 18 be at the home. We also request that the person meeting the technician be knowledgeable about the electrical issues within the home and able to answer simple questions in regards to the issues.

What if I need to reschedule?

We know life sometimes happens, and we are happy to reschedule your appointment. Please let the office know 4 hours before the beginning of your appointment window if you need to reschedule; unless you have informed the office of a potential conflict and made previous arrangements. If your appointment has to be rescheduled 3 times, there will be a reschedule/cancelation fee of $60.

Will the tech call me before he arrives at my home?

You will receive a text alert when the tech is in route to your property. We are not able to promise a large lead time for giving notice. Many times our technician is only a couple miles away, so THE NOTICE MAY ONLY BE 10-15 MINUTES. The safest option is to make sure the home is available during the entire window. We work hard to schedule the techs efficiently so they are arriving at the beginning of the window.

What if I miss the technician?

If the technician arrives during the agreed upon appointment window and no one is available to allow him access to the home, we will reschedule the appointment for him to return another day. There will be a rescheduling fee of $60 due at the time the new appointment is made.

If a repair isn’t made, do I still have to pay the service fee?

Sometimes a repair is not able to be completed or the issue is denied by the warranty company. The service fee set by your warranty company is still due. It covers the cost of making the diagnosis and communicating with your warranty company about the issues. If the repair isn’t authorized by your warranty company, you will be given a discount if you choose to schedule a repair with SJDI privately.

Can you narrow down the time the tech is coming?

The technicians’ progress is tracked throughout the day in the office.  You are welcome to call or text into the office an hour before the beginning of your appointment window and request a narrowed down time of arrival.

What if I remember more problems after I request the work order?

If you realize you forgot to let the warranty company know about additional issues, please call your warranty company and have them add items onto the work order. We prefer you do this 24 hours before your appointment so the technicians are prepared.

Can I request a time?

Please let the office know if you have time constraints for scheduling. We will do our best to accommodate you as much as we are able, but unfortunately we can't guarantee times. Keep in mind that time requests may delay how quickly a tech can come to your home.

Will my repair be completed before the tech leaves?

If your home requires a simple repair that is covered by the warranty, it will be made on the spot. If the tech needs to receive authorization and/or order parts, we will schedule him to return at another time.

Can the tech do work outside of the work order while at my home?

Time permitting, the tech may be able to do additional work while at your home. During busy seasons, this is not always something they can do but they will provide you with a quote and can return at another time.

When do I pay my service fee?

If your warranty company does not collect your service fee at the time the work order is created, we will send you a secure link by email to pay your service fee. It will be due when the appointment is confirmed.